Live in production across European assistance.
Digital employees for profitable growth.
- ISO 27001 Certified
- EU AI Act Compliant
- GDPR Compliant
Elba connects to your enterprise systems to orchestrate complete workflows 24/7 and reduce operating costs. Built with strict guardrails and clear escalation rules, she delivers predictable, high-quality support and absorbs sudden volume peaks — automating the routine so your team can focus on complex, human work.
One call, handled end to end
Identity & Policy Verified
Claim Processing Executed
Ticket Closed & Dispatch Completed
No human escalation needed.
Built for regulated,
high-volume operations
From first call to tow on the way.
Claims filed before your adjusters log in.
Identity checks and support calls, fully audited.
Global Assistance (Vienna Insurance Group)
Elba answers Global Assistance's phones immediately, around the clock. 86% of calls are resolved with no human escalation, cutting response times and operating costs.
OPERATIONAL PROOF
8x
value-to-cost ratio
100k+
cases handled globally
86%
resolved with no human escalation
100+
languages
The questions your security team will ask. Answered.
Local data centers with local data residency. Private cloud or fully on-prem. No US hyperscaler dependency.
Binding escalation rules pass the call to your team. Service playbooks define every flow. No improvisation.
Model and infrastructure agnostic, no vendor lock-in. On-prem deployments run end to end on your own infrastructure.
Two to six weeks from kickoff to production, pilot included.
ISO 27001 certified. ISO 27017 and ISO 27018 have completed assessment. GDPR and EU Data Act compliant. EU AI Act compliant.
In-house Chief Trust Officer and DPO. Every case auditable, end to end.
Certifications and compliance
ISO 27001
International standard for information security management systems.
ISO 27017
Cloud security controls providing guidelines for information security in cloud services.
ISO 27018
Protection of personally identifiable information (PII) in public cloud environments.
GDPR
EU General Data Protection Regulation for privacy and data protection.
EU AI Act
European AI governance framework ensuring responsible AI development.
EU Data Act
EU regulation on fair access to and use of data across sectors.
Try Elba Live
Select a scenario to experience Elba's AI assistant
Let Elba call you, and experience how she handles real life cases.
You'll receive a call from Elba, our virtual AI assistant, not a human. We will call you within 10 seconds; standard rates apply. Details are collected for quality and regulatory requirements, deleted within 60 days, and never used for sales unless you tick the box.