Deterministic Workflow Execution
Typed workflow graphs and conditional routing keep outcomes reproducible across voice, messaging, and workflow channels.
Elba Technical Whitepaper
AI Workforce for Regulated Enterprises
Execution-grade conversational operations across voice, messaging, and workflow systems with governance and data residency built into the architecture.
Self-contained regional stacksISO 27001 aligned controlsGDPR-aligned data handling
What You Get
- Concise eight-section architecture brief
- Clear regional deployment and residency model
- AI routing strategy across cloud and private models
- Security posture and governance comparison table
Regional Data Residency by Design
Each region runs a self-contained stack so interaction data stays in-region for processing, storage, and post-call analysis.
Governed AI Operations
RBAC, auditability, and policy controls are embedded in runtime execution instead of being layered on later.
Core Architecture
Three Planes, One Operational System
Elba governs intent, execution, and external actions in one coherent system so operations remain stable under real-world variability.
Intent Capture
Control Plane
Tenant boundaries, RBAC, and typed configuration translate business intent into governed executable metadata.
Unified Execution
Runtime Plane
Real-time voice, session state, and workflow logic run as one service to reduce latency and coordination overhead.
Operational Action
Tool Plane
Deterministic integrations execute inside controlled workflow context with full traceability for every external action.
Whitepaper Contents
- 1Executive summary and design principles
- 2Three-plane platform architecture
- 3Global deployment strategy and regional isolation
- 4AI platform routing across cloud and self-hosted models
- 5Post-call intelligence and workflow continuation
- 6Security and compliance controls
- 7Governance comparison and deployment conclusion
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