Question 1

What is Elba?

Accepted Answer

Elba is the product Kolsetu builds for regulated enterprises. It handles customer conversations and operational workflows across voice and digital channels, keeps context intact, acts inside customers' systems, and leaves an auditable trail.

Question 2

How does Elba avoid hallucinations and wrong answers?

Accepted Answer

Elba's agents run deterministic, auditable service playbooks that query verified knowledge sources and enforce mandatory human-escalation rules. Free-form generative outputs are constrained by playbooks and operational guardrails so responses are evidence-based and traceable.

Question 3

Is Elba secure and compliant?

Accepted Answer

Yes, Kolsetu follows an ISO roadmap and operates independent testing programs. The organisation is ISO 27001 certified and aligns with ISO 9001, ISO 27701 and ISO 27018; regular penetration testing and independent reviews are performed.

Question 4

What channels does Elba support?

Accepted Answer

Elba natively supports telephony (phone), email, SMS, WhatsApp, Signal, Viber, web chat and chatbots. A persistent session object carries state so conversations can move between channels without restarting or losing context.

Question 5

How fast can customers go live with Elba?

Accepted Answer

Standard deployments typically go live in 2–6 weeks depending on integrations and scope. At production scale, customers commonly see payback within ~9 months.

Question 6

Where is customer data hosted?

Accepted Answer

Default hosting is in the European Union (example: Frankfurt). For customers with sovereignty or policy requirements we offer regional, private-cloud or on-prem deployment options.

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